Terms & Conditions
All booking are confirmed again payment of 50% of package cost . Payment to be made in company's bank account as per details below:
Name: Sattal Forest Resort
Current account number : 024005003574
ICICI Bank: Haldwani, Uttarakhand 263139
IFSC code: ICIC0000240
You can also pay through Debit/Credit card, UPI, Net banking or wallet using below links:
Cancellation/ Refund policy:
Full refund of booking amount if cancelled more than 16 days before arrival.
50% refund if cancelled between 8 -15 days of arrival.
25% refund if cancelled between 4 -7 days before arrival and no refund if cancelled upto 3 days before arrival.
Cancellation/ Refund policy (for May- June)
Full refund of booking amount if cancelled more than 15 days before arrival. A nominal charge of Rs 1000/- is deducted for every cancellation.
50% refund if cancelled between 7-15 days of arrival.
No refund if cancelled upto 7 days before arrival (includes day of arrival)
At Sattal Forest Resort, our utmost priority is to provide our guests with impeccable Hospitality. We strive to remain amongst the top list of our guest choice when it comes to holidaying at the best.
It's our humble request to our guests to read this policy document carefully before sharing any of their personal information with us. By visiting our web sites, the guests accept the practices described in this policy document.
Personal information collected by Sattal Forest Resort
We are entitled to collect the following information: Guest name and contact information; photo IDs (Aadhar card/DL/Passport) date of birth; how they prefer to be addressed in communication from us, preferred modes of communication; job designation and business address; spouse name, anniversary, credit card details, including the three-digit code that appears on the back of credit card, dates of arrival and departure from our hotels / restaurants , guests preferences when they stay or dine at Sattal Forest Resort, transaction history at Sattal Forest Resort; offers guests may have availed from third party marketers in response to communication from Sattal Forest Resort. We may also record details of guests who have stayed or dined with other guests at Sattal Forest Resort, including their names and contact details.
Other than that, we may also collect
In case you have booked through the online portals, we will record your arrival and departure date, number of guests in the group, details of guest rooms and tariff details.
We do not intentionally collect personal information from individuals under the age of 18 years. As a parent or legal guardian, we request you to Do Not allow your children to submit personal information without prior permission.
We Do Not collect information related to your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background or political affiliations unless it is volunteered by guests themselves.
We may ask or use any health-related information provided by guests only to serve them better and meet their specific needs when they stay or dine at Sattal Forest Resort.
How does Sattal Forest Resort Hotels use the personal information collected from its guests?
We use our guest’s personal information to provide them with the best services, to help them make room reservations, to provide them with information about conferences and events at Sattal Forest Resort, to send them promotional material by email, direct mail and phone, to conduct surveys from time to time, to make offers sourced from third parties, as per guests’ stated preferences or usage pattern exhibited at Sattal Forest Resort.
How does Sattal Forest Resort share the personal information collected from its guests, including with third parties?
We may share your personal information with hotels & resorts connected with Sattal Forest Resort, to ensure that you enjoy the same level of services and hospitality. We may also share your testimonials provided on the services at the Resort, as also pictures taken on special events organised for you at the Resort on our websites, purely for illustration and promotional purposes.
Sattal Forest Resort will take the necessary measures to:
Protect guest's personal information that is collected against any unauthorized access, disclosure, alteration or destruction and protect the personal information that they provide while making online transactions.
However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about the guest.
How long does Sattal Forest Resort retain your personal information?
Sattal Forest Resort will retain guests’ personal information for the period necessary to fulfil the purposes outlined in this policy document unless a longer retention period is required or permitted/mandated by applicable law.
For your own privacy, we advise guests not to include sensitive personal information in any emails they may send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
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